Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Products must be unused, unwashed, and returned with original tags and packaging. Returns may be rejected if the product does not meet these conditions.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, please contact us at lyrafashion.in@gmail.com. Once your return request is approved, we will provide the return address along with detailed return instructions on how and where to send your item via email. Items returned without prior approval will not be accepted.

Some products may be shipped directly by our trusted seller partners. All return requests will be reviewed based on the seller's return eligibility and Lyra Fashions' return policy.

Return eligibility may vary for certain products sold by our trusted seller partners. Any product-specific return conditions will be clearly mentioned on the product page.

You can always contact us for any return question at lyrafashion.in@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following items are not eligible for return:

• For hygiene reasons, products that have been worn, washed, altered, or damaged after delivery are not eligible for return.
• Products returned without their original tags, packaging, or proof of purchase.
• Items marked as Final Sale or Non-Returnable at the time of purchase.
• Customized or personalized products, if applicable.

• Products returned with signs of use, stains, perfume, deodorant marks, or any damage caused after delivery.

If you have any questions about whether your item is eligible for a return, please contact us at lyrafashion.in@gmail.com before initiating a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days after the returned item has been received and inspected. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lyrafashion.in@gmail.com.